Refunds and exchange policy
It is a commonly known fact that wines or other consumables may leave their place of production in a tainted or inferior condition. If the customer should receive a product in such condition, we ask that they contact us immediately so that we can take action. If the goods are suspected by ourselves or our suppliers to be questionable, we will make every effort to provide a replacement or a like exchange to the customer. We will not refund or re-credit where the customer has sampled the goods and decided that it was not to their taste.
Old, cellared wines & spoilage
Old, cellared and back vintages are sold on an "as is" basis. There is risk inherent to handling such an item and the buyer must beware. The buyer accepts all losses resultant from purchasing a stale or undrinkable vintaged item, and once these products have been purchased, we will not consider a refund. We will never offer for sale any item that we have reason to believe is of dubious quality and would immediately withdraw from sale any item that is suspected of being undrinkable or unhealthy.
Changes of vintage
Vintage changes are a daily occurrence, and often come without warning. We take great efforts to provide our customers with the vintages stated on this website, however due to the nature of wine we may need to notify customers of vintage changes or substitutions before we despatch any items. In situations where the wine ordered was offered on a "current vintage" basis, we may choose to fill the order with the available vintage. Where a customer has been disappointed by way of a vintage substitution, we will make every effort to find an item that satisfies the client.
Out of stock
It is to be expected that our inventory or our suppliers' inventory will become unexpectedly depleted of stock items. When this occurs we reserve the right to provide a like substitute where reasonable. It is in the best interests of the customer and our business, to satisfy and ensure our clients' satisfaction. With this in mind, where appropriate we will attempt to contact the purchaser of depleted stock items to make an arrangement satisfactory to all parties.
Disruptions to internet & system failures. E.&O.E.
In the case of network, systemic, IT based, or bank transaction errors, we will make every attempt to deliver to the customer a fair and reasonable outcome. The shopper must be vigilant generally when making purchases through the internet and be wary of it's nature. We take all reasonable precautions in the administration and maintenance of our on-line systems, and advise our site visitors to be prudent, to exercise caution, and to not abuse the service.
Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years. The penalty exceeds $6,000
It is an offence for a person under the age of 18 years to purchase or receive liquor.
The penalty exceeds $500. Every order placed through this site is scrutinized by an alert team who are vigilant for indications that the purchase may have been made by a minor.
Our practice is to verify the customer or to refund the sale if we have any suspicion that the goods will be received by a person under the age of 18 years.