Refunds, Returns & Exchange Policy
It is a commonly known fact that wines or other consumables may leave their place of production in a tainted or inferior condition. If the customer should receive a product in such condition, we ask that they contact us immediately so that we can take action. If the goods are suspected by ourselves or our suppliers to be questionable, we will make every effort to provide a replacement or a like exchange to the customer. We will not refund or re-credit where the customer has sampled the goods and decided that it was not to their taste.
Old, cellared wines & spoilage
Old, cellared and back vintages are sold on an AS IS
basis. There is risk inherent to handling such an item and the buyer must beware. The buyer accepts all losses resultant from purchasing a stale or undrinkable vintaged item, and once these products have been purchased, we will not consider a refund. We will never offer for sale any item that we have reason to believe is of dubious quality and would immediately withdraw from sale any item that is suspected of being undrinkable or unhealthy.
Changes of vintage
Vintage changes are a daily occurrence, and often come without warning. We take great efforts to provide our customers with the vintages stated on this website, however due to the nature of wine we may need to notify customers of vintage changes or substitutions before we despatch any items. In situations where the wine ordered was offered on a "current vintage" basis, we may choose to fill the order with the available vintage. Where a customer has been disappointed by way of a vintage substitution, we will make every effort to find an item that satisfies the client.
Out of stock
It is to be anticipated, that our inventory or our suppliers' inventory will become unexpectedly depleted of stock items.
Shoppers are advised to contact us, before making their purchase, for an immediate update of status and availability.
It is in the best interests of the customer and our business, to ensure our clients' satisfaction.
With this in mind, where appropriate, we will contact the purchaser of depleted items, to offer a refund or make a satisfactory arrangement.
Disruptions to internet & system failures. E.&O.E.
In the case of network, systemic, IT based, or bank transaction errors, we will make every attempt to deliver to the customer a fair and reasonable outcome.
The shopper must be vigilant generally when making purchases through the internet and be wary of its nature.
We take all reasonable precautions in the administration and maintenance of our on-line systems, and advise our site visitors to be prudent, to exercise caution, and to not abuse the service.